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Building & Retaining a High Performance Workforce
This workshop will build participant skills in the areas of employee recruitment, hiring, staffing and retention, including entrance and exit interview techniques. Strategies for developing job descriptions and analyzing candidate skills against job requirements will be reviewed for all major job categories. Best practices in developing a work environment conducive to retaining top performers will be discussed. Instruction Method: $575 (Non- members: $845 ) • Length: 2 days • CEUs: • CPEs: • Level:
Required course: UHR
Compensation & Benefits
Participants will examine key strategies for negotiating cost effective benefit packages for employees. Best practices in controlling health care costs as well as administration of benefits programs will be covered. Strategies for keeping employees informed about their benefits will be discussed as well as techniques for enhancing participation and compliance. Instruction Method: $575 (Non-members: $845 ) • Length: 2 days • CEUs: • CPEs: • Level:
Required course: UHR
Conducting Effective Performance Appraisals
This workshop presents a proven, effective process for providing meaningful, formal feedback to your employees on their job performance. Planning the assessment session and conducting the interview are both covered. Special emphasis is placed on specific skills for managing difficult situations, handling problems with performance or work habits, and avoiding mistakes that can affect employee morale or cause legal problems. Participants have the opportunity to practice the principle-based skills of establishing performance standards, setting objectives, and contracting for future performance. No prerequisites required. Instruction Method: Live $265 (Non-members: $445 ) • Length: 1 day • CEUs: 0.7 • CPEs: 7 • Level: Basic
Creating a Successful Orientation Program
Orienting new employees to the policies, procedures, processes and corporate culture of your organization is a vital step to helping form a foundation for their success. This workshop will review the critical elements that need to be covered in orientation while actively engaging the new employee to be a contributing part in the company. It will include sample orientation programs and interactive tools for customization. Instruction Method: $395 (Non-members: $545 ) • Length: 1 day • CEUs: • CPEs: • Level:
Required course: UHR
Developing a Values-Based Workforce
A values system is at the core of every organization. Each employee comes to the job with personal values. If these two sets of values are incongruent, it impacts the quality of an employee's work, as well as profitability of the organization. This one-day seminar examines and helps clarify the core values of your organization, then compares these with employees' values systems. Participants learn how to build a common-values foundation to increase efficiency, raise morale, and improve quality. The result is employees who are more committed, empowered, productive, and who feel like valued team members. Instruction Method: $265 (Non-members: $445 ) • Length: 1 day • CEUs: 0.7 • CPEs: • Level:
Employee Relations & Communication
This workshop will involve the participant in strategies for managing diversity as well as techniques for building high performance teams. Best practices for involving employees in the decisions that affect their jobs will be discussed and applied in project management assignments. In addition, successful communication with union representatives and their members will be reviewed through a series of real life case studies. Instruction Method: $395 (Non-members: $545 ) • Length: 1 day • CEUs: • CPEs: • Level:
Required course: UHR
Fundamentals of Communication
This two-day class will explore individual styles of communication to help attendees better understand themselves and each other. The first day will focus on the DiSC profile of behavioral styles to increase understanding about different communication types. The second day will focus on listening for effectiveness to enhance communication skills. Instruction Method: $390 (Non-members: $625 ) • Length: 2 days • CEUs: 1.4 • CPEs: • Level:
Human Resource Development
Participants will complete a training calendar for one year while learning to identify training needs through the assessment of current employee skills against those skills needed now and in the future, including strategic succession planning. Techniques for measuring the results of workforce training will be demonstrated. In addition, strategies for using performance evaluations to develop workforce skills and drive training will be reviewed. Instruction Method: $595 (Non- members: $845 ) • Length: 2 days • CEUs: • CPEs: • Level:
Required course: UHR
Introduction to Personnel Management
An overview of the definition and roles of strategic partner, administrative expert, employee champion and change agent in the utility industry. The class will explore how to prepare for and perform the functions required for a human resource professional. Each participant will complete an assessment and gap analysis to develop a curriculum plan based on his/her current needs. Instructions for development of the UHR portfolio will be included as well as introduction to resources for HR professionals. No prerequisites required. Instruction Method: Live $390 (Non-members: $625 ) • Length: 2 days • CEUs: 1.4 • CPEs: 14 • Level: Basic
Required course: UHR
New Wage & Hour Regulation Update
The United States Department of Labor recently released proposed final regulations revising the guidelines for white collar exemption status. These regulations mark the first substantive change to the wage and hour regulations since 1978. Due to take effect on August 23, 2004, the new regulations should clarify the exemption tests and provide greater protections for employers. Issued after a year-long public comment period featuring vehement criticism from labor groups and Democratic lawmakers, the new regulations should provide clearer guidance to employers and decrease litigation. This half-day seminar will describe the changes to the exemption tests, identify the new exemption categories, and discuss how these changes will directly affect your business in the public power and utilities industry. They will also discuss the new safe harbor provisions for improper deduction from the pay of salaried employees and how to draft policies invoking these protections. Instruction Method: $150 (Non-members: $225 ) • Length: .5 day • CEUs: • CPEs: • Level:
Organizational Liability: Managing Risk
The responsibilities of a human resources professional cross into many areas of the organization. One of the areas in which human resources staff must be prepared is risk management. Topics such as safety, OSHA compliance requirements and record keeping, liabilities, security, drug testing, workplace violence and terrorism, as well as issues such as worker's compensation will be covered. Examples and strategies for risk management will be reviewed. Instruction Method: $575 (Non-members: $845 ) • Length: 2 days • CEUs: • CPEs: • Level:
Required course: UHR
Personnel Issues Update
This workshop is designed to familiarize participants with changes in employment law, which will impact HR operations and will include strategies to address current issues including new rulings and implementation of changes to existing policies and procedures. Instruction Method: $395 (Non-members: $545 ) • Length: 1 day • CEUs: • CPEs: • Level:
Required course: UHR
Personnel Law
This seminar addresses significant employment law issues including such vital areas as policies, procedures, principles, and management practices. Participants learn a step-by-step approach on how to prevent costly work disruptions, employee unrest, and government inquiries. Topics covered include record keeping requirements, discrimination law, and a 1-2-3 approach to understanding lawful practices under state and federal requirements. Participants also receive legal information regarding age, race, gender, pregnancy, equal pay, drugs in the workplace, workers' compensation, employee privacy, performance appraisals, discipline, equity in employee recognition systems, diversity and overtime rules. Instruction Method: $390 (Non- members: $625 ) • Length: 2 days • CEUs: 1.4 • CPEs: • Level:
Strategic Planning and Organizational Development
Change management, leadership development and aligning the HR department with the overall goals of the organization will be outlined. Participants will examine and apply strategies for measuring the outcomes of the organization at four levels. The HR professional will determine an individualized approach for their organization for tracking results and the ROI (Return on Investment). Instruction Method: $575 (Non- members: $845 ) • Length: 2 days • CEUs: • CPEs: • Level:
Required course: UHR
Stress Management Techniques for the Workplace
Stress can make you sick. It damages your immune system and contributes to heart disease, high blood pressure, and strokes. "Hardening of the attitude" can be just as deadly as "hardening of the arteries," and it affects your family and co- workers, as well. The cure starts with a good belly laugh, and you'll find plenty in this seminar, guaranteed to energize you with laughter, optimism and hope. Participants learn to: • Recognize environmental and internally-generated stress • Assess the existence of stress in one's life • Understand the importance of optimism • Learn to use humor as a coping mechanism • Change ineffective attitudes • Explore stress management techniques Through a variety of teaching methods, including group participation, story telling, props and music, instructor Jenny Nolan helps employees to break the barriers of negativity and return to work with a renewed enthusiasm. No prerequisites are required. Instruction Method: Live $265 (Non-members: $445 ) • Length: 1 day • CEUs: 0.7 • CPEs: 7 • Level: Basic
Taming HIPAA
Maneuvering the health care waters can be as deadly for employers as taking an expedition up the Nile. Stay on your toes and watch out for the five-ton HIPAA-POTAMUS. This class will discuss developments that affect the manner in which employers must administer their health care programs. Sharpen your skills and prepare your company to comply with the complex HIPAA privacy requirements while learning practical pointers on how to minimize the risk of being subjected to penalties so that your company can survive the murky HIPAA-POTAMUS filled benefit plan waters. An overview of the HIPAA privacy requirements will be provided and the class will discuss how to: · Ensure that your utility company and health plan comply with the privacy rules; · Design "business associate" agreements with service providers to protect the company and health plan; · Draft the necessary HIPAA administrative forms (including privacy notices); · Develop written privacy policies and procedures that are reasonable and appropriate; · Develop a privacy training program for employees; · Document compliance activities; · Amend health plans to enable employers to access individuals' health information for plan administration purposes; · Develop an effective HIPAA compliance program and much, much more! Instruction Method: $265 (Non-members: $445 ) • Length: 1 day • CEUs: .7 • CPEs: • Level:
The ABC's of Electrical Systems
This course provides a basic survey of electric utility operations, from generation at the power plant to distribution to the end-use customer. Topics covered include methods of generation, high voltage transmission, distribution methods, electrical terminology, and usage measurement through metering and billing. Emphasis is placed on how to improve business transactions through a better understanding of the technical process. This is a basic overview course targeted only for the non-technical employee or board member and cannot be applied toward any technical certificate program. No prerequisites required. Instruction Method: Live $265 (Non-members: $445 ) • Length: 1 day • CEUs: 0.7 • CPEs: 7 • Level: Basic
Required course: CCS
Understanding Human Resources
Participants will explore utility-specific Management/Supervision and resource management and personnel practices, including Management/Supervision and behavior, employee selection, job analysis, effective staffing, training and development, compensation management, employee appraisals, employment law, case studies, and current issues, such as federal regulations, sexual harassment, wellness, and drug testing. Trends in utility personnel management are also examined. Instruction Method: $575 (Non-members: $845 ) • Length: 2 days • CEUs: • CPEs: • Level:
Required course: CPE
Workplace Violence: Predicting and Preparing
This course will explore the warning signs of workplace violence and how to prevent and prepare for incidents if they occur. Instruction Method: $265 (Non-members: $445 ) • Length: 6 hours • CEUs: .6 • CPEs: • Level:
TVPPA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complains regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Nashville, TN 37219-2417. www.nasba.com
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