For attendees slated to be at TVPPA’s November conferences, late really is better than never.
Rebekah Gregory, a survivor of the 2013 Boston Marathon bombing and a noted speaker and author, was scheduled to keynote last year’s TVPPA Customer Service & Communications and Human Resources Management conferences in Nashville, TN. She was taken ill immediately prior, though, so those audiences missed the riveting story she’d shared at TVPPA’s Accounting & Finance and Safety & Security conferences.
A year later, though, Gregory is back in form and scheduled to keep that appointment at CS & C and HRM, which are scheduled to run concurrently, Nov. 14-16, at The Chattanoogan.
“I can’t recall having seen or heard a stronger, more positive reaction to a keynoter than our A & F and S & S attendees had to Rebekah last year, so we’re thrilled to welcome her to CS & C and HRM,” said TVPPA Conferences/Meetings Director Diana Bryant.
Gregory may be the top-liner, but each agenda has impressive depth; CS & C attendees, for instance, will hear from Dr. Donna Van Natten (Valuing Customer Cultures, Implicit Bias), Jim Ingraham of Chattanooga, TN, EPB (New Age For Electricity and Communications) and Janet Brewer, senior vice president and chief communications officer at TVA.
Marlin Williams of North East Mississippi EPA, Oxford, MS, will moderate a Nov. 14 pre-con roundtable discussion on fiber and join Jamie Creekmore of Cleveland, TN, Utilities, Stephanie Holder of North Georgia EMC, Dalton, GA and Jim Burress of SEDC in a panel discussion on dealing proactively with unhappy customers.
The HRM agenda is no less stout; Tennessee Department of Human Resources Commissioner Rebecca Hunter will be on hand, as will attorney Kim Vance, an HRM favorite, who’ll have an employment-law update.
TVPPA Education & Training Director Kim Culpepper will tell a story from East Mississippi EPA, Meridian, MS, that is both tragic and cautionary, and Elmer Rodriguez and Connie Crouch of BrightRidge will join Harry Hobbs of Huntsville, AL, Utilities in a presentation on dealing with customers whose proficiency in English is limited.
Online registration for each conference is open – go to www.tvppa.com and click on the link to the Conferences page.