Privacy Policy

PRIVACY POLICY

Effective Date: March 2026

Last Updated: March 2026

1. Overview. Tennessee Valley Public Power Association (“TVPPA,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and related services (collectively, the “Services”).

By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect. We may collect information you voluntarily provide, including, but not limited to: name, email address, phone number, organization or employer, event registrations and preferences, and information submitted through forms, surveys, or communications.
2. Information Automatically Collected. When you visit our website, we may automatically collect: IP address, browser type and device information, pages visited and time spent, referring website, and usage data through cookies and analytics tools.
3. Cookies and Tracking Technologies. We use cookies and similar technologies as described below.
   1. We use your information to: 
      1. Provide and operate our Services
      2. Respond to inquiries and communications
      3. Register and manage events or programs
      4. Send newsletters and relevant updates
      5. Improve website performance and user experience
      6. Maintain security and prevent fraud
      7. Comply with legal obligations
4. How We Share Information. We do not sell your personal information. We may share information with: Service providers (e.g., hosting, analytics, event platforms), contractors or partners supporting our operations, legal or regulatory authorities when required, and other parties with your consent
5. Data Retention. We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, and comply with legal, accounting, or reporting requirements.
6. Data Security. We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices. Depending on your location, you may have the right to:
   1. Access or request a copy of your personal information
   2. Request correction of inaccurate data
   3. Request deletion of your information
   4. Opt out of marketing communications

To exercise these rights, please contact us using the information below.

1. Third-Party Links. Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
2. Children’s Privacy. Our Services are not intended for children under 18, and we do not knowingly collect personal information from children.
3. Artificial Intelligence and Data Usage. TVPPA may use artificial intelligence (“AI”) tools to support internal operations, enhance services, and improve user experience. How AI may be used:
   1. Analyze website usage and engagement trends
   2. Assist in drafting communications or content
   3. Improve service delivery and operational efficiency
   4. Support internal research and data organization
   5. Data Handling and Protections. TVPPA does not use personal information to train public or third-party AI models except where appropriate safeguards and contractual protections are in place. Where AI tools are used, we take reasonable steps to ensure data is handled in accordance with applicable privacy and security standards. Sensitive or confidential information is not knowingly submitted to AI systems that do not provide appropriate data protection controls.
   6. Human Oversight. AI-supported outputs are subject to human review where appropriate.
4. Member Portal and Account Data. If you access a TVPPA member portal or restricted areas of the website, we may collect and store additional information associated with your account. 
   1. Information Collected:
      1. Username and password (encrypted)
      2. Contact and organization details
      3. Account preferences and activity
      4. Documents, communications, or materials uploaded or accessed
   2. How We Use This Information:
      1. Provide secure access to member-only resources
      2. Manage memberships, events, and services
      3. Facilitate collaboration and communications
      4. Maintain system security and integrity
   3. Security Measures. We implement reasonable safeguards including password protection, encryption, access controls, and monitoring. Users are responsible for maintaining the confidentiality of their login credentials.
5. Purchases and Payments. 
   1. We accept the following forms of payment: Credit card (Visa, MasterCard, American Express, and Discover). E-check. ACH. Mailed check.
   2. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be payable only in United States dollars.
   3. You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us and any third-party vendor of ours to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any error or mistakes in pricing, even if we have already requested or received payment.
   4. We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
6. Cookies and Tracking Technologies. TVPPA uses cookies and similar technologies to enhance your experience and understand how our website is used. Types of Cookies:
   1. Essential Cookies: necessary for functionality
   2. Analytics Cookies: understand usage and improve performance
   3. Functional Cookies: remember preferences
   4. Your Choices: You may adjust browser settings, use cookie preferences, or opt out of analytics tracking. Disabling cookies may impact functionality.
   5. Cookie Consent. Where required by law, we will request your consent before placing non-essential cookies. You may update preferences at any time.
7. Updates to This Policy. We may update this Privacy Policy from time to time. Updates will be posted with a revised date.
8. Contact Us

Tennessee Valley Public Power Association
1206 Broad Street
Suite 104
Chattanooga, TN 37402
United States

OR
P.O. Box 6189
Chattanooga, TN 37401-6189
United States
communications@tvppa.com