Utility Customer Experience Conference
November 4–6, 2026
Florence, AL
About this event
TVPPA’s Customer Experience (CX) Conference brings together electric utility professionals in customer service, communications, marketing, and public relations to dive into customer satisfaction strategies, contact center innovations, and communications best practices through sessions led by industry experts and peer presenters. From brand storytelling to outage response, from customer engagement to digital platforms, the content is practical, timely, and designed to deliver results.
This is the perfect event for those who love to connect and collaborate. You’ll enjoy rich discussions, interactive sessions, and valuable networking with professionals who understand the challenges and opportunities of serving utility customers in today’s fast-changing environment.