TVPPA 2026 UCX Conference Registration Now Open
Today’s utility customers bring big expectations to every interaction. They’re accustomed to instant answers, personalized service and real-time updates from nearly every company they do business with—and they increasingly expect the same from their local power company.
That’s why TVPPA’s Utility Customer Experience Conference, November 4-6, 2026 at the Renaissance Shoals Resort & Spa in Florence, Ala., is bringing together the people engaged at the intersection of customer service, communications, and community every day.
Over two packed days, you’ll dig into the challenges changing the way LPCs serve their customers — from AI and affordability and other difficult conversations to changing customer expectations and developing the next generation of frontline leaders.
Real challenges. Practical ideas.
Just as important, you’ll have plenty of opportunities to compare notes and share ideas with peers who understand the work.
As one 2025 attendee put it:
“Customer service is a wearing job, no matter which side — front lines or social media — you are on. The conference encouraged me to get out of my comfort zone in many different aspects.”
Join us in Florence November 4-6 for practical ideas, honest conversations and new connections that can help you create better experiences at every customer touchpoint.