TVPPA Delivers New Cold Weather High Bill Toolkit
In response to requests from Local Power Company communicators around the Tennessee, Valley, TVPPA’s Communications Advisory Group produced a communications toolkit to assist you in helping your members or customers navigate higher energy bills caused by extreme seasonal temperatures. Our Hot Weather High Bill Toolkit was released in August.
Today, TVPPA is delivering a cold weather version of the organization’s High Bill Toolkit. Regular Members can find the new Cold Weather High Bill Toolkit alongside other communications tools in the library of communications resources at tvppa.com.
The toolkit’s images and messages offer practical tips customers can use right away to reduce energy use and costs, along with longer-term seasonal solutions and information on where to find help paying an electricity bill.
The customizable materials in this toolkit include:
- frequently asked questions (and answers) related to high bills for customer/member service pros
- social media messages and corresponding visuals
- information about how to get help with high electricity bills
- home energy and cost savings tips (seasonal investments of time and money)
TVPPA staff members are here to answer your questions and provide assistance with these resources. For assistance, please email communications@tvppa.com.
To access this or any of TVPPA’s other toolkits, click the person icon on the top right of the tvppa.com home page to log into the member dashboard.
If this is your first time logging into the new tvppa.com, click "Login" in the top right corner. Enter your email and select "Forgot Password" to receive an emailed reset link. (Please check your spam folder). Once logged in, click the person icon to access your member dashboard, where you will find the toolkits. Need help? Watch this brief how-to video.