TVPPA Members Earn 2025 APPA Honors
Three TVPPA Members were recently honored for excellence in service by the American Public Power Association (APPA) during APPA’s Customer Connections conference on November 3 in Salt Lake City, Utah.
Knoxville Utilities Board received a Public Power Customer Satisfaction Award for providing excellent service to its community. The Customer Satisfaction Award is the result of receiving high marks from customers in the areas of customer service, field personnel, communication, reliability, value, outage response, innovation, and overall satisfaction.
McMinnville Electric System and Tullahoma Utilities Authority both received Smart Energy Provider (SEP) designations from APPA for the year 2025.
The SEP designation, which lasts for three years (December 1, 2025 – November 30, 2028), recognizes public power utilities for demonstrating leading practices in four key disciplines: smart energy information; energy efficiency and distributed energy resources programs; environmental and sustainability programs and initiatives; and communication, education, and customer experience.
We at TVPPA extend our congratulations to all of this year's APPA honorees.