Education & Training Services

Contact Training

E&T Contacts
For suggestions, concerns, compliments and complaints, please call TOLL FREE 855.374.2850 during our office hours of 8am-5pm Eastern and speak with Caleb Hall or Kaitlin Plaster, who may assist you. During non-office hours, please call John Cooke at 423-718-3205 for assistance.  General questions may be emailed to:

John Cooke
Director of Education & Training Services

Jim Wyche
Business Development Manager

Kim Culpepper
Technical Education Manager

Caleb Hall
Education and Training Coordinator

Kaitlin Plaster
Assistant Education and Training Coordinator

Tests & Grading

Please send all tests to be graded and any questions related to testing to Kaitlin Plaster at or Caleb Hall at