TVPPA’s Communications Advisory Group and our Communications & Marketing team launched their latest communications toolkit this week, the Capacity & Reliability Toolkit.

The resources in this toolkit were crafted to help you discuss topics related to capacity, reliability, resiliency, and affordability with your community. It includes the following customizable content:

  • talking points for LPC leaders
  • frequently asked questions and answers for customer/member service professionals
  • content for website, social, and editorial or paid media
  • three extreme weather videos – an overview video and videos for hot and cold weather

How to Download

To access this toolkit or any of our other seven toolkits, click Login/Register in the upper right of our website home screen to access the member menu, then click on Communication Tools. Bookmark this page for easy access or download the content for future use, but be sure to revisit the page in the future for updated content and additional toolkits.

We’re Here to Help

TVPPA staff members are available to answer questions and provide assistance with these resources. For assistance, please email or call 423-756-6511. To discuss current and future toolkit needs, please contact Nathalie Strickland.