Secure your spot for two of TVPPA’s upcoming fall events for communications and human resources professionals: the Utility Customer Experience (UCX) and Human Resource Management (HRM) Conferences.

Both conferences will be held November 15-17 at the Sheraton Music City in Nashville, Tenn. on the west side of the Nashville Airport. Register before October 24 for a discount registration price of $499 for members and $665 for nonmembers. After the cut-off date, prices will increase to $549 for members and $715 for nonmembers. We look forward to seeing you there!

Utility Customer Experience Conference

The UCX Conference offers customer service and communications professionals the opportunities to connect and build knowledge with their peers across the Tennessee Valley. Choose between two open forums on communication and customer service held from 3:30 to 5:30 p.m. on Wednesday, November 15 followed by a welcome reception where you can reconnect with friends and build new relationships. The next two days will be filled with even more opportunities to network and develop new skills.

Topics on this year’s agenda include:

  • Current Trends in Cyber Security
  • Internal Communications
  • Electricity 101
  • Customer Service Relationships
  • Fiber Communications
  • Social Media
  • Conflict Resolution, Management and De-escalation
  • Building a Healthy, Diverse Work Environment
  • Onboarding and Retention

View the full agenda and register for UCX here.

Human Resource Management Conference

The HRM Conference is designed to help utility human resources professionals empower themselves and their organizations through peer connection and skill-building. Spots are still available for Wednesday afternoon’s preconference session, Employment Law Hot Topics, from 1:00 p.m. to 5:00 p.m. Following the preconference, enjoy networking with fellow HR professionals at the opening night reception from 5:30 to 6:30 p.m.

On Thursday and Friday, build essential knowledge that you can bring back to your organization to help set up your company and culture for success. Topics on this year’s agenda include:

  • The Employee Experience
  • On Site Accidents
  • Working with Physicians to Bring Injured Employees Back to Work
  • Transforming Company Culture
  • Inflation and Wages
  • Conflict Resolution, Management and De-escalation
  • Employee Engagement
  • Types of Leave

View the full agenda and register for HRM here.