It’s not too late to join fellow Customer Experience, Communications, Marketing, Member Services, and Key Accounts professionals from local power companies around the Tennessee Valley at our 2021 Utility Customer Experience (UCX) Conference, or learn with your fellow Human Resources Managers from Valley utilities at our Human Resource Management (HRM) Conference. Both events are being held November 17-19 in Huntsville, Ala.
At our UCX Conference, TVPPA’s slate of industry experts will share lessons on critical topics such as creating digital media content; building a strong team; providing out-of-this-world service; the ways COVID changed customer interactions; and much more, including communicating across teams and the future of the electric utility industry. There will also be an opportunity to learn about TVA’s EnergyRight programs targeted at helping lower income ratepayers.
Speakers at our HRM Conference will share guidance on managing onboarding and orientation; managing different generations; recruiting diverse applicants; mediating conflict among employees; and recent changes to employment law, as well as a host of other topics aimed at building a stronger, more successful workplace.